Return Policy
Dear Customer,
Thank you for your business with Aeon Matrix. If you are not entirely satisfied with your purchase, we’re here to help.
Timeframe: You have 30 calendar days from the date of delivery to return an item.
For Customers in the United States
Return
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Return Shipping: We offer free return shipping for customers within the United States.
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How to Return: Please contact us at support@aeonmatrix.com to initiate your return. We will provide you with a prepaid shipping label.
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Condition: The item must be returned in its original condition and packaging to avoid fees.
For International Customers Outside the United States
Return
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Return Shipping: International customers are responsible for all return shipping costs. We do not provide prepaid labels for international orders.
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How to Return: Please contact us at support@aeonmatrix.com to confirm the address of our nearest regional warehouse.
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Important: We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
All Customers
Refunds & Restocking Fees
Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
Restocking Fees: A 15% restocking fee will be deducted from your refund if:
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The item is returned in an opened box (seal broken).
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The item is missing original packaging, manuals, or accessories.
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The item is claimed to be defective but is found to be in working condition upon inspection.
Refund Payment: If your return is approved, we will initiate a refund to your credit card or original method of payment within 3 business days.
Should you have any further questions on how to return your item, please feel free to contact us at support@aeonmatrix.com.
Sincerely,
Aeon Matrix Team